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Is There a Way to Get Fake Google Reviews Removed?

Most business owners are aware of the importance online reviews play in expanding or maintaining one’s clients and business relationships. While positive reviews can spur potential clients to call, e-mail, or come to your place of business negative result can have the opposite effect. That is, negative reviews regarding business practices, behavior of employees, the appearance of the office or facility, and many other factors can cause potential clients to look elsewhere. On the Internet, where the next business is only a click of the mouse away, this behavior is extremely typical of consumers.In a perfect world where we could trust everything we read online, this type of behavior would be quite understandable. Unfortunately in the world we live in slighted customers may lash out and post false reviews or baseless personal attacks. In other cases, a competitor may attempt to use Google or other online review services to sabotage your or your company’s reputation. Thus, business owners must remain aware of attacks on their company and respond appropriately to the challenge.

Online Reviews Feedback Comment Suggestion Concept

The Internet Defamation Removal attorneys of Meyers Roman Friedberg & Lewis, LPA can work to remove malicious and defamatory reviews that attack your organization’s reputation and bottom-line. We offer free defamation removal consultations and guarantee the removal of the defamatory content or you will receive your money back. To schedule a free consultation, call (216) 831-0042 or contact us online today.

Removal of Defamatory Reviews by Working Directly with Google

Google sets forth review and photo policies. The company claims that it will remove content that has been flagged as violating the standards the company has set forth. Potential grounds for removal due to violations of Google’s policies include:

  • Advertising – Some business owners may place ads for their own business in reviews for your company. Rival business owners who may post phone numbers or URLs are also in violation of this policy.
  • Off-topic reviews — Google states that reviews should be based on one’s own experiences. Furthermore, the review should be on-topic regarding the establishment that is being reviewed. Personal rants, political or social commentary, and other reviews that are not relevant can be flagged for review.
  • Use of profane or abusive language – Google does not permit the use of profanity or personal attacks in reviews.
  • Conflict of Interest – Individuals who have been paid, given free items, or otherwise compensated by a competitor to write negative reviews have an impermissible conflict of interest.
  • Impersonation – Reviews where competitors or others may impersonate customers or clients are also impermissible.
  • Hate speech – Reviews that target a business due to race, religion, gender, ethnicity, and other grounds are not permitted to appear on google. For instance, attacks against an ethnic business due on racial grounds is not permitted.

While Google claims that it will remove posts that violate these and other rules, the business owner may still need to prove or submit evidence that the post violates these rules.

Subpoena Google to Unveil the Online Abuser or Pursue other Legal Options

In other cases, Google may be non-responsive to your removal requests and you may need to take legal action to move forward. In some cases, it may be effective to subpoena Google to uncover the identity of the poster. Google should have some information about the poster because one must first create a Google account before he or she can submit a review. Many times, especially with accounts set-up specifically to attack and defame, the user may provide fake information. However, Google should still have the IP address or addresses associated with the account.

After receiving the IP address from Google, a party can then associate the IP address with the Internet service provider (ISP). Through a subsequent subpoena to the ISP, the identity of the customer associated with the IP address can be revealed. Once the identity of the poster is known, the affected business can pursue the individual for his or her defamatory post.

Business quality service customer feedback rating and survey keys with smiling face symbol and icon on computer keyboard.

Alternatively, Google states that is will voluntarily comply with court orders finding that a particular post was defamatory or false. Google states that it will even accept 3rd party orders as proof that a review is defamatory.

Attorneys Work to Remove False and Defamatory Google Reviews

If your business has been targeted for malicious defamation, the Internet Defamation removal lawyers of Meyers Roman Friedberg & Lewis, LPA can fight to remove damaging defamatory Google reviews. We discuss your removal options and goals thoroughly to determine an appropriate strategy. To schedule a free and confidential consultation call (216) 831-0042 or contact us online today.